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Sunny Patheja - Real Estate Brokerage in Canada GTA | Buy, Sell, Invest

Warranty Program

  • New Construction Process
  • Warranty Program

Warranty Coverage & Service Requests

The Empire Communities New Home Warranty Program provides you with peace of mind as we are committed to honouring the terms and conditions of this warranty.

The warranty is divided into four parts: 30-Day Warranty, Year-End Warranty, Two-Year Warranty and Seven-Year Warranty. For further information, please visit www.tarion.com.

30-Day Warranty Service

It’s quite common to notice new items requiring war- ranty attention after you've taken possession. Please ensure you list any deficiencies on your 30-Day Warranty Service Request Form, which can be found at www.tarion.com. It’s very important to be as descrip- tive as possible in order for us to determine how to resolve these issues for you.

This form must be submitted to both the Tarion Warranty Program and your Empire Communities on- site Customer Service Office. Tarion will only accept one form at this time; therefore, if you find any new (non-emergency) items after the submission, please save them for your year-end request. Note that this form must only contain warranty requests and cannot exceed the 30-day expiration period.



Year-End Warranty Service

Since it can take up to several months for various nat- ural materials in your home to condition and settle, you might find additional items which need to be dealt with under the one-year warranty. It’s important that we receive your list before the warranty expires so that we can make sure nothing has been overlooked.

Empire Communities warrants your home free of defects in materials and workmanship for one year from the date of possession. You should complete the year- end form provided in your Homeowner Information Package. Please submit a copy to Tarion Warranty Corporation, as well as your on-site Customer Service Office just prior to the one year since you took pos- session, as Tarion will not accept any forms after your year-end expires. All service requests must be made in writing.

The following items are warranted to be free from defects in materials and workmanship: e Air conditioning system

  • Carpets
  • Tiles
  • Cabinets
  • Vanities
  • Countertops
  • Caulking
  • Grouting
  • Concrete floors and walls (interior/exterior)
  • Bathtubs
  • Sinks
  • Showers
  • Flooring
  • Fireplace
  • Exterior hardware/locks
  • Exterior faucets and doors
  • Eavestroughs and downspouts
  • Driveway
  • Interior walls
  • Doors
  • Windows and frames
  • Garage doors
  • Roof and stained/painted exterior wood

Two-Year Warranty Service

At this stage, Empire warrants the workability of the plumbing, electrical, heating, ventilating, air condition- ing and other mechanical systems. This warranty cover- age begins on the date you take possession and ends on the day of the second anniversary.

The following specific events are

covered under this warranty:

  • Water penetration through the basement or foundation walls
  • Defects in materials/workmanship in relation to electrical, plumbing, heating delivery and distribution systems
  • Defects in materials/workmanship which cause the detachment, displacement or deterioration of exterior cladding
  • Any issues which infringe on the Ontario Building Code’s health and safety provisions


Seven-Year Warranty Service

Once the one- and two-year warranties provided by Empire Communities have expired, your five-year cov- erage comes into effect. This warrants against major structural defects, which are defined as the failure of a load-bearing part of your home's structure or any structural defects that adversely affect the use of your home. This coverage begins on the date you take pos- session and ends on the day of the seventh anniversary.

Seasonal Warranty Service

Special Seasonal Warranty items are items on the exte- rior of or outside your home that can only be repaired effectively in favourable weather conditions. The period from May 1 to November 15 is generally consid- ered to have suitable weather for making such repairs.

Seasonal Warranty items include:

  • Exterior painting
  • Exterior cement/concrete work (including parging application/repair)
  • Exterior mortar work (including brick installation/repair)
  • Exterior stucco work/repairs (including repairs to exterior insulation finishing systems)
  • Exterior caulking
  • In-ground support for decks

Special Seasonal Warranty items include: e Final grading

  • Landscaping (laying sod)
  • Installation of driveway pavement

These items should be listed on your 30-day, year-end or second-year form, as appropriate.



Items Not Covered By Warranty

Please read the following section before submitting your warranty requests. The items listed are often the cause of misunderstandings, since they are not cov- ered by either your one-year and two-year warranties unless specifically identified at the time of your Home Orientation. This list is by no means comprehensive, so please refer to Tarion’s Homeowner Information Package on their website www.tarion.com.

Summary of items excluded from the warranty:

  • Any damage to surfaces, including but not limited to: chipped or damaged floor materials including vinyl, ceramic tiles or carpet; scratched cupboards, countertops or hardwood flooring; dented or scratched walls, stairs, railings or pickets — any other surface damages not specifically identified during the PDI
  • Floor squeaks and creaks which are a result of normal shrinkage of natural materials
  • Nail pops and drywall shrinkage cracks which are also a result of normal shrinkage of natural materials
  • Insects, rodents or birds entering your property or home
  • Cracks in basement or garage floor slabs — again a consequence of shrinkage (unless greater than 6mm)
  • Settlement on driveways and/or the land around your property
  • Nail pops and drywall shrinkage cracks which are also a result of normal shrinkage of natural materials
  • Water damage to countertops — miter joints are only water resistant, not waterproof
  • Adjustments to garage doors if an automatic door opener has been installed by anyone other than the builder

For more information on any of the above warranties and general exclusions, please visit the Tarion website at www.tarion.com.

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