Sales Team

Our Sales Team assists you through the sales process from the initial introduction of the property through the signing of the Agreement of Purchase and Sale, effectively allowing you to make an informed purchase decision.

Please contact the Sales Team for the following:

Questions or revisions concerning the Agreement of Purchase and Sale, as well as to obtain additional copies
If your contact info changes, including your civic or email address
To provide your solicitor’s contact information
Referral program
Sales deposit cheques
Closing costs

To Keep in Mind

Although our Sales Team will do their best to address all your concerns, we encourage you to go over the Agreement of Purchase and Sale care- fully. This important document contains legal and binding information about the steps that both you and Empire Communities are required to take. Please consult a solicitor if you have any ques- tions. (Note that any changes must be made by means of a written amendment at the Sales Office. Verbal changes are not legal or binding.)

Contact Information

Please refer to the Community Info section at the end of this guide

Empire Decor

Our experienced Decor team is there to help you personalize your home so that it suits your taste. As an added convenience, we offer browsing sessions on Saturdays and Sundays from 11am-5pm. We encourage you to browse through our Decor Studio during these sessions, as they provide you with a great opportunity to see what options you have before your scheduled appointment with one of the Decor Consultants

Please contact the Empire Decor

team for the following:

Your welcome package, which outlines the upgrade options available for the home model you have selected

Any changes to your upgrades (if construction permits)

Pricing inquiries and other questions

Additional options

Additional upgrades that you may want to purchase

Your décor deposit cheques

Acopy of your amendment including the purchase price and the cost of upgrades

To Keep in Mind

Our team will contact you to set up the appoint- ment with one of our Decor Consultants on a date based on your closing day. Keeping this appoint- ment helps us place your orders in a timely manner as well as meeting specific target dates based on your closing day. Please do your utmost to keep this appointment. Failure to do so could mean you won't get your upgrades.

For your convenience, we ask that you refrain from bringing children or relatives to the Decor Studio. You need the proper time and space to concen- trate on important décor choices.

Contact Information

Please refer to the Community Info section at the end of this guide. The Empire Team

Customer Care

Your Customer Care Representative’s primary function is to ensure that your experience is positive. To achieve this, the Customer Care Representative responds to your inquiries from point of sale to your pre-delivery inspection, sets your expectations through education and responds to your correspondence and calls within one business day.

Please contact your Customer Care

Representative for the following:

Status on the construction of your home

Referral cheques

Closing inquiries as well as questions regarding closing date changes

Municipal address

General inquiries

To Keep in Mind

If you didn't receive your Energy Star pack- age after closing, please contact your on-site Customer Service Office, who will then follow up on your behalf.

Contact Information

Phone: 1 (866) 683-5556

Address: 125 Villarboit Crescent,

Vaughan, ON L4K 4K2

On-Site Customer Service

The Customer Service Office handles warranty items after closing. Each Empire Community has a dedi- cated Customer Service team that consists of Service Technicians, a Service Administrator and a Home Orientation Representative.

Our Customer Service Office staff will:

Address items noted on your 30-day, year- end and second-year warranty forms

Respond to your inquiries, including setting up appointment times

Address items noted on your 30-day, year- end and second-year warranty forms

Conduct a Quality Assurance inspection. Unlike many builders, we take this additional step to help ensure your home is in top-notch condition before you come to the Homeowner Orientation and complete your Pre-Delivery Inspection (PDI) form

To Keep in Mind

Please submit all Tarion warranty forms to Tarion and provide the on-site Customer Service Office with a copy.

Construction Team

At Empire Communities we believe in building more than great homes: we build great neighbourhoods for you to live in. In other words, we make sure that you feel at home not just within the four walls of your home, but also in the surrounding community. By choosing an Empire Home, you'll benefit from living in a community with higher standards.

At Empire Communities we believe in building more than great homes: we build great neighbourhoods for you to live in. In other words, we make sure that you feel at home not just within the four walls of your home, but also in the surrounding community. By choosing an Empire Home, you'll benefit from living in a community with higher standards. ensure your home is built to our quality and care values.

Our Construction Team will:

Contact you to schedule your framewalk, which will take place before the drywall is installed and after your home has been framed and the electrical rough-in is completed

Contact you when your keys are ready on closing day

Address any deficiencies noted on your Pre-Delivery Inspection (PDI).

Coordinate any required curb/sidewalk work, driveway paving, grading and sod.

To Keep in Mind

For your own safety and due to insurance regu- lations, we request that you do not visit the con- struction site unless you're accompanied by an Empire Communities representative.

We cannot be responsible for any injury that occurs during an unaccompanied visit to the con- struction site. Even if accompanied by one of our representatives, we ask that you wear protective footwear — this means no open-toed shoes or sandals are permitted. We will also provide you with a hard hat.

For their own safety, children are not allowed on the site.

Contact Information

For construction inquiries, please contact Customer Care at 1 (866) 683-5556.

Frequently Asked Questions

Can | add or delete an item after | complete my final appointment with my Decor Consultant?

Your Decor Consultant will find out whether the pro- duction schedule allows for the change. Changes and/or cancellations made after the finalization of the Options Agreement and/or the Colour Chart will be charged a fee of $500 per item, plus a 10% restock- ing fee.

Why do upgrades cost more than at

the local home renovation store?

Upgrades provided by Empire Communities will be fully installed when you move in, which eliminates potential scheduling changes or the inconvenience that may result from making an independent purchase after closing. Depending on the product, there may also be an extended warranty with the manufacturer. What's more, the upgrade pricing you're given at your Decor appointment is guaranteed until closing.

Why don’t we negotiate pricing at Decor?

We like to think that we're giving you the best home for the best price with the best builder upgrade prices. We also believe in treating every single purchaser ina fair and consistent manner. The best way to treat every- one equally is for us to charge everyone the same price.

like decorated model “A.” Will my

house be finished like that?

One of the main purposes of our model homes is to show you the many different ways in which you can personalize and decorate your home. That's why the models are decorated with a wide variety of upgrades. We're very proud of the large selection of upgrades available for our homes. At your Empire Decor appoint- ment, your Decor Consultant will be happy to show you all the features included in your home as well as the upgrades.

Can I change my exterior colour package? Can

get a different colour for my front door?

The siting and exterior colour packages are architec- turally controlled, which ensures a pleasing streetscape at every turn within your community. Protecting these streetscapes means we cannot allow changes to exte- rior colour packages.

Why can’t | perform any work on

my own prior to closing day?

For your own safety and for quality assurance reasons, we cannot allow you to do any work in your home prior to closing day. Should you wish to perform any work on your own you must wait until after closing day. Any independent work will be removed immediately as it can interrupt the production schedule, impede the cer- tification process and void your warranty with Empire Communities.

When can | start renovating my basement?

We recommend that you wait at least two years after closing to do any renovations in your basement. Your home is warranted against water penetration for two years after closing, therefore any finishing (i.e. dry- wall, shelves, etc.) will be removed and not restored to address a leak, should one occur.

Where can | get the working

drawings for my home?

Empire Communities does not release the work- ing drawings as they are the property of our archi- tect. However you can view the drawings at your local Municipality's Building Department office.

I'm installing my own air conditioning unit after closing. Is there anything I need to know?

Please check the municipal regulations regarding the placement of the condensor unit. These regulations usually call for air conditioning units to be placed at a certain distance from the property line, away from your neighbours’ windows or outdoor living space. You also have to ensure that the subcontractor used does not create a deficiency with Empire's installation as this can potentially void your warranty.

Can | install a fence as soon as | close?

You won't be able to install a fence until final grading approval. Grading approval is a two-step process. Once an engineer hired by Empire Communities approves the grading, the report is sent to the Municipality which must then inspect your lot and approve the grading. This sometimes takes up to two years, which is why we caution homeowners who choose to install a fence prior to this final approval. If a fence is installed and the grading is altered, the Municipality will not give their approval and they will instruct us to do any necessary The Empire Team

grading repairs. This would involve us asking you to remove your fence and giving us access to your yard to make these repairs in order to comply with the Municipality's regulations. Grading deposits will be released only when the grading is certified by Empire Communities and the Municipality.

paid for a tree, does that mean I'll have one?

If not, will | be refunded the money | paid?

All homeowners pay for tree planting/landscaping, which ensures the community is sustainable and aes- thetically pleasing. This landscaping also adds value, enhances the quality of life, provides shade to pedestri- ans and provides a natural environment. However, the location of the trees is determined by the distance from the driveways, hydrants, lights and more. This means the Municipality's pre-approved plan may not allow for a tree to be planted on your property. In this case, no fee will be refunded as it’s meant to cover tree plant- ing and landscaping in the entire community and not just on a particular property.

I had a verbal agreement with someone in your organization. Will you fulfill that agreement?

We're committed to fulfilling our obligations as noted in your Agreement of Purchase and Sale and we're con- fident you'll be as proud of your Empire Home as we are. That said, we’re unable to fulfill any verbal agree- ments. We recommend you get all commitments per- taining to your home in writing. Included features are noted in your Schedule “B,” which is part of your Agreement of Purchase and Sale, while upgrades are noted in your Options Agreement.

Why isn’t my central vacuum system complete

We only provide a rough-in — the pipes are run through and dropped to the unfinished area in the basement or the garage. It’s your responsibility to connect the sys- tem through the basement into the garage and from the garage to the canister. You can purchase the com- plete system through Decor.

Why can’t I have a garage door or

windows on the side wall?

For windows to be placed on any wall, the Ontario Building Code (OBC) requires a minimum distance of 1.2m from the wall to the lot line. No windows or doors can be installed on a wall that does not meet the minimum required distance.

Who is responsible for setting up the

utilities for my closing day?

You should contact the utility companies and post office to set up an account. This should be done approximately one month prior to your closing day. (Please see the list of phone numbers at the end of this Homeowner's Guide.)

How do | get my keys on my close date?

The Site Administrator will contact you when the keys are ready for pick up. Closings occur between 2-5pm once the transfer of title has taken place.

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The Empire Team

Sales Team

Empire Decor

Customer Care

On-Site Customer Service

Construction Team

Frequently Asked Questions

Can | add or delete an item after | complete my final appointment with my Decor Consultant?

Why do upgrades cost more than at

the local home renovation store?

Why don’t we negotiate pricing at Decor?

like decorated model “A.” Will my

house be finished like that?

Can I change my exterior colour package? Can

get a different colour for my front door?

Why can’t | perform any work on

my own prior to closing day?

When can | start renovating my basement?

Where can | get the working

drawings for my home?

I'm installing my own air conditioning unit after closing. Is there anything I need to know?

Can | install a fence as soon as | close?

paid for a tree, does that mean I'll have one?

If not, will | be refunded the money | paid?

I had a verbal agreement with someone in your organization. Will you fulfill that agreement?

Why isn’t my central vacuum system complete

Why can’t I have a garage door or

windows on the side wall?

Who is responsible for setting up the

utilities for my closing day?

How do | get my keys on my close date?